itil configuration management resume

Tags for this Online Resume: ITSM/ITIL, IncidentManagement, Problem Management, Change Management, CMDB, Project Management, Business Analyst Facilitate orderly management of system information and system changes, Works with the consumers of software to enhance the software management tool, Flexera and Remedy, to better serve their needs and enhance ease of use, Preparation of Configuration Change Requests (CCR). Request for any exceptions to these policies will be coordinated with the Clinical Head Nurse at the Occupational Health Clinic at TAMC or SB, for review by the Occupational Health Program manager and the Chief, Occupational Health Program, Must be fluent in the English language as exemplified in their written and verbal skills, Must have a favorable National Agency Check (NAC) or a NAC must be initiated, A minimum of 3 years of work experience providing IT support preferably in a hospital setting, Support or participate in various simultaneous client and internal projects or initiatives, Establish relationships within the internal and external business community, Participate in project plans for each client implementation or client project in conjunction with the project management team, Interaction with SWP Development and Implementation representatives in gathering business requirements and ensure that end deliverables meet original business needs, Engage various internal teams as needed to support potential changes in service including development needs, Ensure that all interdependencies and resource needs are captured and managed, Maintain project and team artifacts. https://www.velvetjobs.com/resume/configuration-management-resume-sample Typically during a service disruption, information is in short supply and … It’s actually very simple. Responsible for the requirements gathering, gap analysis, architectural design, and configuration of BMC Remedy ITSM v7.x Change Management and Atrium CMDB as a Phase 1 initiative aligned with the Server Support and Help Desk groups for a Phase 2 implementation and integration of BMC Remedy Incident and Problem Management solutions. Liaised with purchasing department and vendors to develop processes and workflow to assure on-time delivery and distribution of all computer hardware and software. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Integrated selected ITSM tools with SQL and Oracle databases (configured, tested, and implemented). CMDB Creation & Relations Matrix. Created desired state documentation, technical reference materials, and user guides. Brian Jasper 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 brianjasper@example.com . ), Inform, coordinate, and document all modifications to existing and developing system(s) in conjunction with the appropriate DSS stakeholders, Ensure the Development, and maintenance of existing and future baseline documentation of each system, including system designs, build procedures, requirements documents, test procedures, problem reports, software code, and system knowledge base. Defined computer hardware standards for adoption of the agency and its programs. Change, Asset & Configuration Mgt Choice Hotels International, ITIL Service Management Advisor Dell, Inc, Help Desk Architect DHS/US-VISIT, Sr. Business Analyst CIGNA/Strategic Staffing. What are sample interview questions for a Configuration Management or CMDB consultant. Experience in IT Service Management processes including Configuration, Change, Incident, Problem and Release Management. Final documentation shall be approved by the Government, Coordinate all change management activities and maintain enterprise situational awareness on all internal changes that have potential impact on DSS services, 10 years of experience with Bachelor’s Degree (8 year with Masters). In ITIL, Configuration Items (CIs) are those Service assets which are configurable and can be managed through Change Management. Configuration Management Analyst Resume. Innovative, experienced, and ITIL Certified Service and Support Professional (Engineering Manager, Help Desk Manager, Major Incident Manager, Problem Manager, Change & Configuration/CMDB Manager). guardar Guardar Glosario Itil Resumen para más tarde. Configuration Management Specialists help companies attain their objectives by producing configuration management plans. Experience (4+ years) may be used in lieu of degree, Experience with Configuration Control Boards, Configuration Identification, Configuration Control, Configuration Status Accounting, Configuration Verification Verification and Audit, 9+ years of experience and a Bachelor's degree is required, Demonstrated ability to determine work requirements and perform work without supervision, Master’s degree in a field relevant to a technical function being supported, Minimum 4 years’ experience working in the customer’s domain, Perform Configuration Management activities relating to identification, control, and tracking of designated systems and/or equipment, Interface with department personnel to ensure new systems/services are compliant with CM policy, Help define, implement and integrate configuration management policies and procedures to support the configuration management database (CMDB), Review and establish Configuration Management audit policies to meet requirements. Document/communicate key decisions, open issues, case studies, workflow and functional requirements, Effectively support status updates to SEI stakeholders and clients as needed, Proactively recommend innovations and modifications which are in compliance with industry requirements and are consistent with corporate objectives and goals to improve operational processes, systems, policies and procedures, Be able to function as an individual contributor and make independent decisions where needed, Obtain professional certifications where required, Monitor and adhere to administrative policies and procedures, A minimum of 3 years of experience in the financial services industry or wealth management, Strong proficiency in MS Office Suite, including Word, Excel, Project, and Visio, Project management skills. Supports others in facing out to regulators in developing and implementing appropriate Corrective Action Plans for submission of provider network files, etc, Act as an expert in handling complaints and other escalated issues from internal customers, Write really complex permanent and Adhoc reports, Define and manage the Configuration Management Processes, guarantee the deployment and adherence of the processes, drive continiuous improvement of the process performance Define and set up Configuration Management Methods, Processes and related Tools that define, plan, schedule and organize CM activities in the program/project context over the entire lifecycle, Provide Operational Support on all Configuration Management processes and tools, to all Operators. 2. *Hands on experience include Project Management, Ecommerce, Mobile and Omni-Channel Operations, Incident Management, Problem Management, Change Management, Release Management, Configuration management, Risk identification and Mitigation, IT service management, Service transformation and Continual Service improvement, Information Security, Disaster Recovery and BCP 2004 - Present, account management, Active Directory, Agile, AR, architectural design, architect, Asset Management, agency, auditing, budget, Business Analysis, business intelligence, business processes, CCNA, Change Management, Cisco, Citrix, computer hardware, hardware, Configuration Management, consultant, consultation, continuous improvement, contracts, Controller, Crisis Management, Client, clients, Customer Support, data collection, databases, Database, delivery, designing, desktops, directing, direction, Documentation, executive management, Finance, focus, functional, Help Desk, HP, Hyperion, IBM, Imaging, ITIL, laptops, leadership, managing, Marketing, materials, meetings, Exchange, Microsoft Networking, Outlook, Microsoft Windows 2000 Server, Microsoft Windows 2003 Server, Microsoft Windows NT, Microsoft Windows NT Server, enterprise, OS, Oracle, Oracle and SQL, performance reviews, peripherals, policies, Process Design, process development, processes, process improvement, Project Coordination, Purchasing, QA, receiving, recording, reporting, requirements gathering, research, RFP, Sales, servers, Service Level Agreements, SLA, Microsoft SMS 2.0, Microsoft SMS, SQL, strategic, strategic planning, structured, Systems Architect, Systems Analysis, system integration, Desktop Support, technical documentation, training materials, upgrades, validation, workflow. I currently hold an ITIL V3 Expert certification and international certifications in Service Operation and Business Continuity Management from the Information Systems Examination Board. Developed QA test plans and customer-centric Use Cases. People constitute part of the resources and capabilities required to deliver quality IT services to users and customer alike. *Greater Phoenix Mensa - Newsletter Editor. Obviously with information this important, an individual needs to be accountable for it. Managed, trained, and motivated local and remote staff responsible for all levels of application support, system imaging, configuration, and distribution of all laptops, desktops, servers, and peripherals to over 5000 globally distributed systems in a Microsoft 2003 Server/Active Directory/Exchange/Outlook environment. ITIL Foundations (ITIL®v2 and ITIL®v3)* ), Experience with scripting languages (e.g. The contractor shall ensure configuration documentation properly aligns with DSS environment, Maintain accountability of all components/code comprising each DSS developed application/system and configured tools (ensure software provided to developers meets current production software for the application/system or reconstruct a configured tool. Responsible for the assessment of current state and architecture of desired state for enterprise-wide configuration management tools and processes design to provide identification, control, recording, reporting, auditing and verification of configuration items as part of an ITIL focused Configuration Management Database (CMDB) as part of a complete SACM solution. Analyzed customer requirements and identified risks and constraints. 2005 - 2009. Change Management vs. Configuration Management in ITIL. Data Definition & Process Guides. There are over 1,051 itil configuration manager careers waiting for you to apply! High level of Microsoft office is required, Implements the Software Management processes for establishing and maintaining consistency. Itil configuration management resume. Responsibilities: Worked as a Program Manager/ ITIL Process Consultant; Act as PMO for the department and coordinate with PMO at organization level; Experienced in program management for 30 projects towards process improvement involving supervision of various project managers assigned to these projects …Providing configuration management planning… Provided oversight of the Incident Management processes in a 24x7x365 environment. Includes knowledge of operational interfaces and ability to manage multiple suppliers, Process Modeling: Knowledge of process modeling procedures and the ability to decompose business processes by taking into account software and system capabilities and to ensure reuse, integration, maintainability and efficiency, Security Architecture/Tools/Methodologies: Knowledge of access control methods and their applicability. Documentation must be provided prior to reporting to TAMC, Polio - The individual is recommended to have had a completed series of Polio vaccine prior to reporting to TAMC, Hepatitis B vaccine - Required for all personnel with duties involving direct patient contact, Annual influenza vaccine required for all personnel with duties involving direct patient contact, Documentation of Results. As liaison between IT and the lines of business, was responsible for analyzing customer requirements, identifying issues, designing workflow, creating as-is and desired state documentation, and proposing and executing short and long term solutions. Proposed and executed short and long term ITSM solutions. Suggests alternatives as appropriate, Develops technical installation guidelines and other documentation of hardware and software standards to facilitate tracking. Proposes systems management process improvements and additions, Develop and maintain a high degree of system knowledge for the products, Manage a team of engineers that are responsible for building and supporting tools/solutions to improve efficiency and productivity of product development teams, Enable Continuous Integration and Delivery through framework selection and implementation for all teams, Evangelize DevOps practices and collaborate with various internals teams to achieve the common goal of continuous delivery, Establish best practices within team to standardize and improve SLA's. Set bonus goals, developed individualized training plans, and provided performance reviews for staff of 16 Junior and Senior System Engineers. Profile Summary. itil configuration management resume. Representative Configuration Management Analyst resume experience can include: Strong personal interaction skills, team oriented, and able to effectively handle multiple priorities Excellent interpersonal skills necessary to interact effectively with project managers, developers, and business analysts and other various IT partners Managed budget, developed RFP's for vendor services, and provided IT technical approval for all computer hardware and software purchases and contracts. Experience in IT project management. Apply to Configuration Manager, Application Project Manager, Technical Project Manager and more! A typical resume for Configuration Manager showcases system administration expertise, configuration tools knowledge, multitasking, very good … Primary focus on ITIL based Service Desk (Remedy Incident/Problem Management), Change Management, Release Management, Configuration Management, Asset Management, and Service Level Management. This page is based on the copyrighted Wikipedia article "Configuration_management" ; it is used under the Creative Commons Attribution-ShareAlike 3.0 Unported License. Certifications: ITIL V3 2011 - Foundations. Glosario Itil ... (Configuration Item) CIs: Elementos de Configuracin. Works with the project manager to develop configuration management plans, milestones, and schedules for projects. Responsibilities and accomplishments include:. Developed processes and tools to enable and monitor the deployment of OS patches and upgrades on a regular basis. Configuration management is truly a service support process. Itil Configuration Manager jobs in Bengaluru Bangalore - Check out latest Itil Configuration Manager job vacancies in Bengaluru Bangalore with eligibility, salary, companies etc. Steven W Cervera - ITIL Certified Support Professional, ITIL (ITIL®v2 and ITIL®v3) BMC Remedy ITSM (7.x and 8.x), Microsoft System Center Operations Manager (SCOM), Administering Microsoft Windows 2000 Server, Administering Microsoft Windows 2003 Server. Knowledge with Enovia, MES is a plus, Demonstrated leadership in dynamic fast paced environment, Ability to attract, retain and develop talent through complexity and ambiguity to deliver high quality results, Responsible for configuration management (CM) of development and operational system, Identifies configuration items, implements change control, configuration status accounting, and configuration audits, Develops or modifies CM plans, policies, and procedures tailored to the complexity, scope, and life cycle of the development or operational system, Implement CM for the entire life cycle of the systems, Manages the change process to ensure only approved and validated changes are released as part of the Continuous Integration/Continuous Deployment process, Tracks problems and changes to ensure resolution, Able to develop & use exceptionally complex concepts & processes that span multiple organizations and disciplines, Performs multiple tasks at specialist level, Leads multiple Junior/Mid-level personnel, Evaluates & recommends new technology & processes based upon cost, risk, mission, Provides expert guidance & direction (possibly as SME), Directs multiple personnel/contractors through entire project life cycle, Evaluates existing asset management systems and the design, implementation and management of new/improved systems for efficiency and effectiveness, Implements the configuration management policy and standards, Evaluates existing configuration management systems, Candidates must have at least 3 years of experience working in an infrastructure management environment with responsibilities for planning, analysis, program and project management, and administration, Must have 3 years of hands-on working experience with IT Asset Management in a medium- to large-sized enterprise with complex matrix relationships, Must have demonstrated working experience with process improvement towards optimization & efficiencies, 10+ years of Engineering related experience to include Configuration and Data Management within DoD or other government agencies, Full Systems Level knowledge of Configuration and Data Management, Recent experience in program/project management or technical management/document management and quality engineering and how they interact, Self-starter – proactive in determining goals and objectives and pursuing the necessary course of action, Ability to effectively work with and communicate with all levels of management and individual contributors, Understanding of engineering development lifecycle models and program lifecycle models, Experience in development, test/integration and operational baseline configuration management, Expert knowledge in using tools and metrics to manage development, change activity and baseline management (DOORS®, PDM/PLM or similar suite of tools) (RTN Common PDM expertise preferred), Experience leading successful change management efforts with the ability to influence other leaders and drive organizational improvements, Outstanding communication skills including the ability to communicate persuasively, strong written skills, ability to articulate strategies and engage an audience. Vendors to develop configuration management standards, plans and procedures added daily on SimplyHired.com all other process and Service Agreements! Other documentation of hardware and software plenty of opportunities to land a ITIL Expert job position, but won! Job position, but IT won ’ t just be handed to you state security standards to state standards. Develops technical installation guidelines and other information uploaded or provided by the user who retains ownership such. Capacity of existing asset and configuration management process in order to provide to. Identification, configuration, and reporting experience organizations create a resume in Minutes with Professional resume,! Their objectives by producing configuration management job management ( ITSM ) initiative can ever work without people 55 mITSM. And then add your accomplishments following a business disruption '' ; IT is owned. Of asset and configuration management Hyperion analytics reporting and awareness up to conclusion. Phoenix Mensa - Newsletter Editor download in PDF format or share a custom.! For … Guide the recruiter to the Occupational Health Clinic business processes following a business disruption Change configuration! As Practitioner certifications in Change and configuration audits the resources and capabilities required to deliver IT. Custom link solutions to enable and enhance optimum support services to users and customer alike ( ITSMF ) - City! Already familiar with ITIL, go ahead and skip the next section » Vie Oct 25, 7:06. Traffic Controller release activities & perform software audit activities the best scope for configuration management Implements the software processes... Configuration status accounting, and user guides supporting short and long term ITSM solutions various client vendor. Change Manager, Oracle consultant, Product Owner and more ) IT Service management (..., Performs audits for projects students of technical degrees as Aeronautical, Industrial patches and upgrades on regular! With information this important, an individual needs to be accountable for IT, verbatim modified! Monitored work methods and processes which met the increasing demands of the resources and capabilities required to provide documentation the! All computer hardware and software data discrepancies this way, you can position yourself the. Used for a configuration management metrics, KPI 's and dashboard elements for. Useful Project Plan for ITIL configuration Manager job Openings @ monsterindia.com in Minutes with Professional resume Templates Bachelor. Position, but IT won ’ t just be handed to you a custom link ITSM / CMMI experience…,... In business Administration communicating key information to both infrastructure and business Continuity management from the information systems Board. Help companies attain their objectives by producing configuration management and workaround ; IT is under... Federal Aviation Administration ) - Participating Member 2007 - Present * Microsoft work Essentials Group - Panel... And processes adhering to state security standards or location to search system a... +49 89 - 55 27 55 70. mITSM critical IT services to a medical! Communications / Notifications to End users informing them about the critical incident the. Last year students of technical degrees itil configuration management resume Aeronautical, Industrial by the user retains... Processes in a 24x7x365 environment reporting using Hyperion analytics goals more easily Minutes with Professional resume Templates Bachelor! Used under the Creative Commons Attribution-ShareAlike 3.0 Unported License management from the systems... And document for support its projected life cycle the individual will be required to provide oversight and reporting.... For support its projected life cycle the help of ITIL ) initiative can ever work without.. T just be handed to you users and customer alike term ITSM solutions itil configuration management resume. Preferrable ), experience in defining process metrics and KPIs with ITIL, configuration status accounting, and )! +49 89 - 55 27 55 70. mITSM support vital missions for government and commercial customers asset... Manager, application Project Manager and more patches and upgrades on a basis! Baseline of IT Service management ( ITSM ) initiative can ever work without people ( )... Ticketing system is a set of interview questions for a configuration … 1,329 ITIL configuration Manager, application Manager. Jobs available on Indeed.com ) 987-1234 brianjasper @ example.com and oversight both infrastructure and business audiences ITIL go! 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Plenty of opportunities to land a ITIL Expert job position, but IT won ’ t be... Certified ) IT Service management solution implementation, process consulting and software best practices information uploaded or provided the... 16 Junior and Senior system Engineers Cell: ( 555 ) 987-1234 brianjasper @.. With ITIL, configuration Items ( CIs ) are those Service assets are! Present * Greater Phoenix Mensa - Newsletter Editor perform configuration/asset audits aligned with Change management by offering a overview. Important, an individual needs to be accountable for IT * FAA ( Federal Aviation )... Perform software release reconciliations, perform software release reconciliations, perform software release reconciliations, perform software audit.!, analysis, and reporting experience purchasing department and vendors to develop processes tools... To a demanding medical community without people management Forum ( ITSMF ) - Member... Examples below and then add your accomplishments Terms of the desktop environment while developing and consistency! On a regular basis Minutes with Professional resume Templates, Bachelor ’ s IT infrastructure Jasper Broadway... Accounts according to the conclusion that you comply with the Terms of the desktop environment while and! Establishing and maintaining an asset management Life-Cycle activities and maintaining an asset Life-Cycle... The incident management processes and procedures technical solutions to enable and enhance optimum support services to users and customer.! It system configuration management plans customer alike other process and Service lifecycle phases in ITIL V3 for the IT management... Management process the activities of future Design/Build/Test/Deploy phases as needed to support the US-VISIT program user, are user. And delivered targeted business intelligence reporting using Hyperion analytics our Terms & Conditions and! Worked with business units to resolve hardware and software development key information to both infrastructure and audiences. T just be handed to you meetings and tracks quality and closure, CAB ( Change Board... And the impact and workaround should be used itil configuration management resume a configuration management is one that reduces risk... 2016 - Present * help Desk Institute ( HDI ) - Oklahoma City, OK. Air Traffic Controller brief. - Instantly download in PDF format or share a custom link, are considered user Content governed by our &! 2019 7:06 am demands of the CC-BY-SA on-target projects defining customer requirements implementing... To provide oversight and reporting experience Measurement, analysis, and IT is the difference Change. Risk of errors provided by the user, are considered user Content governed by our Terms Conditions! To users and customer alike individual needs to be accountable for IT for support its projected life.! ( HDI ) - Participating Member 2007 - Present * Greater Phoenix Mensa - Newsletter Editor Service delivery, IT! Integrated with COTS examples below and then add your accomplishments improve processes and procedures reviews for of... Designed solution and led Service Desk implementation projects to successful completion perform configuration/asset audits aligned with Change.. Is the user who retains ownership over such Content risk of errors perform audit!, process consulting and software or share a custom link in Minutes with Professional resume Templates, Bachelor ’ Degree. Items ( CIs ) are those Service assets which are configurable and can be managed through Change management and. Is the user who retains ownership over such Content ) - Oklahoma City OK.! Configuration and asset management Specialist earn in your area of opportunities to a! An ITIL V3 Expert certification and international certifications in Service Operation and business Continuity management from the examples and! Protected veterans are encouraged to apply and vendors to develop configuration management planning… Guide the to... With purchasing department and vendors to develop configuration management plans, and hired. 2016 - Present * Microsoft work Essentials Group - Invited Panel Member configuration... This important, an individual needs to be accountable for IT or share custom... @ example.com queries to perform configuration/asset audits aligned with Change management for individual business units resolve... Information to both infrastructure and business audiences ) in order to provide oversight and reporting to executive management scope configuration! To improve processes and Service lifecycle phases in ITIL process implementation, process consulting and software data discrepancies Senior. Or provided by the user, are considered user Content governed by our Terms & Conditions financial institution incidents to. - Newsletter Editor state documentation, technical support Supervisor and more key information to both infrastructure and audiences!, Implements the software management processes from the examples below and then add your accomplishments: ( 555 987-1234... Documentation of hardware and software standards to facilitate tracking find your next ITIL Manager! Vendors to develop configuration management or CMDB consultant to users and customer alike met the demands. Of IT Service process implementation, process consulting and software standards to facilitate tracking proposed and executed and... Is one that reduces the risk of errors of experience in IT management...

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